What type of information do we collect?
Personal Information is any information about an identifiable individual. Personal Information may include but is not limited to: identifying information such as name, home address, telephone number and e-mail address.
Cookies Internet Users
We may at some point also use similar data collection devices on the SUBWAY® App.
Children and Data Collection
We care about the safety of children. We will not knowingly allow anyone under 18 to provide us any personally identifying information. Children under 18 years of age are required to obtain the express permission of a parent or guardian before submitting any Personal Information about themselves (such as their names, e-mail addresses, and phone numbers) over the Internet, including by uploading this information into the SUBWAY® App.
Our Use of Your Information
Collection and Use of Customer Information
By providing us with personal information, you also agree that we and our selected third parties may use that personal information to send you, or any other person, communications (including by email and text) from time to time about products and services offered by us or our selected third parties that may be of interest. If you decide that you no longer wish to receive promotional materials you may use the unsubscribe facility contained in the promotional message sent to you or you can update your preferences at www.subway.co.nz/subcard.
Information is also collected in aggregate that is not considered Personal Information, concerning the food items purchased and the demographics of the purchasers. This information may be shared with the development agents for New Zealand (Development Agents) and third party service organisations such as Doctor’s Associates, Inc. (DAI), SUBWAY Franchisee Advertising Fund Trust B.V. (SFAFT B.V.), Subway Development North Island and employees and agents to improve our product marketing and advertising.
Sharing of Personal Information
We may share Personal Information with Development Agents and our selected third parties. Development Agents are independent contractors who assist with franchise sales, site location, training, and provide operational assistance and make recommendations as to whether a prospective franchisee in their territory should be granted a franchise.
We may also share Personal Information with third party service organisations such as DAI, SFAFT B.V., and their related companies (as defined in the Companies Act 1993), employees and agents for our and SFAFT B.V.’s business purposes (including but not limited to improvement of our product marketing and advertising) and to implement Subway Express. Personal Information may be provided to a courier or freight forwarder in order to fulfil an order, which may have been requested from us. We may also share Personal Information for further processing in accordance with the purpose(s) for which the data were originally collected, e.g. third party maintenance of secure listing databases or prize fulfilment in connection with a contest or promotion.
Storage, Retention and Accuracy of Personal Information
SNZ ensures that Personal Information it holds is safeguarded against loss, access, use, modification, disclosure or other misuse. All reasonable steps are taken to prevent unauthorised use or disclosure of Personal Information stored by SNZ.
SNZ will retain Personal Information only for as long as necessary to fulfil the purpose(s) for which it was collected and to comply with applicable laws. Your consent to such purpose(s) remains valid after termination of our relationship with you.
SNZ takes all reasonable steps to ensure that the Personal Information is accurate, up-to-date, complete, relevant and not misleading.
You may contact the Privacy Officer to access, or request correction or deletion of the Personal Information. If necessary, the Privacy Officer will contact another employee or a service provider to assist in completing your requested task.
If you have any questions or complaints, please contact the Privacy Officer. The Privacy Officer can be reached by telephone at: +64 9 367 4400; by email at: firstname.lastname@example.org; or by mail at PO Box 8193, Symonds Street, Auckland 1150
Links to other web sites
Email and other communications
We are committed to full compliance with the Unsolicited Electronic Messages Act 2007.
By subscribing to our email and/or other communications, or otherwise providing us with your email address and/or other contact details, you consent to receiving emails and/or other communications (as the case may be) which promote and market our products and services, or the products and services of others, from time to time.
You can unsubscribe from our email communications at any time by clicking the "Unsubscribe" link in any promotional or marketing email received from us or by signing into the SUBWAY® App and unchecking "I want to receive: Email" box or by calling our Privacy Officer by telephone at: +64 9 367 4400; by email at: email@example.com.
Once you have unsubscribed from our email or other communications, we will remove you from the corresponding marketing list as soon as is reasonably practicable.
If you have any concerns or complaints regarding emails or other communications received from us, for example if you are receiving unwanted emails or other communications or are not the intended recipient, please call us on +64 9 367 4400 or email us at firstname.lastname@example.org
Safe Payment Systems:
SNZ uses "Paystation" to securely authorise credit card payments before any charges are made. For further information regarding "Paystation" and how it encrypts and processes transactions, please visit www.paystation.co.nz.
Credit cards accepted
SNZ accepts Visa and MasterCard
We recommend you visit our website regularly to check for any changes.