SUBCARD® TERMS AND CONDITIONS
By using your SUBCARD® (either as a traditional card or as a virtual card) you agree to these terms and conditions (Terms). If you have any questions about your SUBCARD®, call 0800 78 22 73 or write to PO Box 300-101, Albany Mega Centre, Auckland. References to “SUBCARD®” in these terms and conditions are references to both the traditional card and the virtual card.
SUBWAY® Reward Dollars will automatically expire one year after the date that you earn them.
Expiry of cash (“Gift”) balances which you load onto your SUBCARD® will automatically expire two years after the date that you loaded the cash onto your SUBCARD®.
When your loaded Gift or SUBWAY® Reward Dollars expire, you can no longer use them, and have no right to any refund. If you wish to redeem your SUBWAY® Reward Dollars for approved SUBWAY® products or spend your Gift balance, you must do so before they expire.
THE SUBWAY® APP AND THE VIRTUAL SUBCARD®
To use the virtual card you must download the SUBWAY® App (either by texting SUBWAY to 5757 and following the prompts, or by visiting your phone’s app store and downloading the SUBWAY® App), and the barcode display of your virtual card on your mobile phone must be appropriate for scanning using our in-store software. You are responsible for costs involved in implementing and using the SUBWAY® App, on your mobile device.
You must check regularly for updates to the SUBWAY® App, and you must download all updates promptly.
If you have problems downloading the SUBWAY® App, your phone model may not be supported. The SUBWAY® App can be used on phones which support Java MIDP 2.0, Android, iOS (iPhone and iPod Touch) and Windows7. Please note, you might experience a short delay when using the Java App for the first time as it downloads the menu and store data for the first time.
OWNERSHIP OF YOUR SUBCARD®
Your SUBCARD®, the SUBWAY® App and card number are the property of Subcard NZ Limited. You must not copy or reproduce your SUBCARD® or the software for the SUBWAY® App or the virtual card, and you must not interfere with the operation of the SUBWAY® App or the virtual card.
Activating your SUBCARD®
If you have a traditional SUBCARD® card: you need to activate it before you can use it to redeem Reward Dollars. Gift balances can be redeemed irrespective of activation. You also don’t need to activate in order to collect SUBWAY® Reward Dollars.
If you have a virtual card but you don’t have a traditional card: your virtual card is automatically activated using the details you provide when you apply for that virtual card.
There are three ways to activate your traditional SUBCARD® card:
- follow the prompts on the SUBWAY® App and enter the information requested; or
- log on here, follow the links and use the Access Code provided with your SUBCARD®; or
- call 0800 78 22 73, and activate with a SUBCARD® representative.
Linking your traditional SUBCARD® card with your virtual card
If you have a traditional SUBCARD® card, you need to follow the prompts on the SUBWAY® App to link your traditional SUBCARD® card with a virtual card. They will then link to the same records, which are updated in real time. You can use either SUBCARD® in store, and both cards will be updated regardless of which one was scanned in store.
If your traditional SUBCARD® isn’t activated yet, and you try to link with a virtual card, you’ll be prompted to activate your account.
Nature of your SUBCARD®
Your SUBCARD® can be used as:
- a Gift Card or Purchase Card to purchase products at SUBWAY® restaurants; and/or
- a Rewards Card to collect SUBWAY® Reward Dollars towards approved SUBWAY® products.
SUBCARD® is not a credit or charge card and cannot be exchanged for cash.
Using your SUBCARD® as a Gift Card/Purchase Card
You can load your SUBCARD® with cash up to a maximum of NZ$500 at any SUBWAY® restaurant. You can reload your SUBCARD® with additional cash at any time. Cash loaded onto your SUBCARD® can be used to purchase products at SUBWAY® restaurants.
Earning SUBWAY® Reward Dollars
You can earn SUBWAY® Reward Dollars every time you make a purchase at a SUBWAY® restaurant and scan your SUBCARD® at the cash register.
The points value for calculating SUBWAY® Reward Dollars may change from time to time without prior notice to you.
You cannot earn SUBWAY® Reward Dollars for the following:
- when loading cash onto your SUBCARD®; or
- when making a purchase using SUBWAY® Reward Dollars.
If you return a product or receive a refund on a product, we reserve the right to reverse the SUBWAY® Reward Dollars earned for the original purchase. No SUBWAY® Reward Dollars will be earned on previous or historical purchases.
Redeeming SUBWAY® Reward Dollars
You can redeem your SUBWAY® Reward Dollars for approved SUBWAY® products. You must have a minimum balance of three (3) SUBWAY® Reward Dollars on your SUBCARD® and your SUBCARD® must be activated before you are eligible to redeem your SUBWAY® Reward Dollars for approved SUBWAY® products.
Reward Dollars cannot be redeemed for cash.
Approved SUBWAY® products are subject to availability and may be withdrawn or substituted at any time.
We will deduct the appropriate number of SUBWAY® Reward Dollars from your balance when you redeem SUBWAY® Reward Dollars for approved SUBWAY® products.
SUBWAY® Reward Dollars cannot be transferred to any other reward programme.
INFORMATION ABOUT YOUR SUBCARD®
Details of your Gift balance and SUBWAY® Reward Dollars, if any, will appear on your receipt each time you make a purchase using your SUBCARD® at SUBWAY® restaurants.
You can also check details of:
- your Gift balance;
- your SUBWAY® Reward Dollars; and
- your SUBWAY® Reward Dollars and Gift balance expiry dates; by logging on here and following the links, or by checking on the SUBWAY® App.
Lost or stolen cards or mobile phones
If your SUBCARD® is lost, stolen or destroyed (including but not limited to the loss of your mobile phone containing your SUBCARD® in the form of the virtual card, you must promptly freeze the balance on your card by logging on here and clicking on the "LOST OR STOLEN" tab or calling 0800 78 22 73.
Provided your SUBCARD® was activated, we can freeze the remaining SUBWAY® Reward Dollars and Gift balance on your old SUBCARD® from the time that you report to us (by logging on here and clicking on the "LOST OR STOLEN" tab or calling 0800 78 22 73) that your SUBCARD® is lost, stolen or destroyed.
You must then visit a SUBWAY® restaurant to collect a brand new card WITHOUT ANY TRANSACTIONS ON IT. Do not scan this card in store. Instead, when you have your new card number, return to this website and log back into your current account and you can transfer your old balance and personal details to the new card by following the prompts.
By clicking SUBMIT in the “LOST OR STOLEN” section of this website you agree to freeze your SUBCARD®. This action is not reversible and you will not be able to collect SUBWAY® Reward Dollars or redeem Reward Dollars or Gift balances until you have returned to this website with your new card (WITHOUT ANY TRANSACTIONS ON IT) and number.
We may require proof of your identity (including photo identified caption) to freeze a balance, replace a card, or credit a replacement SUBCARD® with previously earned SUBWAY® Reward Dollars or a previously loaded cash balance. The crediting of a replacement SUBCARD® is at our sole discretion.
Transferring balances
To transfer a balance to a new SUBCARD® you will need to visit a SUBWAY® restaurant and collect a brand new traditional card WITHOUT ANY TRANSACTIONS ON IT. Do not scan this traditional card in store. Instead return to this website when you have your new card number and you can transfer your original card’s balances and registration details to the new card.
No sale/conversion
You cannot sell or convert your SUBWAY® Reward Dollars or Gift balance into cash.
New Zealand only
Your SUBCARD® can only be used at SUBWAY® restaurants in New Zealand.
Variation of these Terms
We reserve the right to vary, suspend, modify or terminate these Terms at any time without prior notice. Any changes to these Terms will be posted on this website, and issued in an update for the SUBWAY® App.
Cancellation of your SUBCARD®
We reserve the right to cancel your SUBCARD® at any time without prior notice. Where we cancel your SUBCARD®, any unused SUBWAY® Reward Dollars or Gift balances will be valid for three months from the date of cancellation, after which any unused SUBWAY® Reward Dollars or Gift balances expire. The three month validity period does not apply to a SUBCARD® which is lost, stolen or destroyed. You can cancel your SUBCARD® by writing to PO Box 300-101, Albany Mega Centre, Auckland. Where you cancel your SUBCARD®, any unused SUBWAY® Reward Dollars or Gift balances will expire immediately.
Privacy Statement
Our Privacy Statement can be viewed here, or on the SUBWAY® App.
Limitation of liability
To the extent permitted by law, we do not accept responsibility for, and we will not be liable for, any loss or damage suffered by you, however caused, in connection with or arising from your SUBCARD® or use of this website or the SUBWAY® App or the virtual card, including but not limited to:
- any delay in replacing your SUBCARD®;
- any unauthorised use of your SUBCARD® or the SUBWAY® App;
- any approved SUBWAY® product not being available for any reason;
- any failure to credit you with a SUBCARD® balance;
- any problems or technical malfunction of the SUBWAY® App, the virtual card, or any network or lines, servers or providers;
- any failure to notify you of any changes in these Terms; or
- any failure to notify you of cancellation of your SUBCARD®.
You hereby irrevocably hold us harmless from all claims, suits, demands, actions, proceedings which you have or in the future may have against us, and shall indemnify and release us from all and any claims for damages or otherwise in the terms of, and in connection with or arising from your SUBCARD® or use of this website or the SUBWAY® App or the virtual card, to the fullest extent permitted by law.
You acknowledge and agree that all decisions pertaining to SUBCARD® matters rest solely with us and our decision is final.
All conditions and warranties, whether express or implied and whether arising under legislation or otherwise, as to the condition, suitability, quality, fitness or safety of any goods or services supplied under or in relation to your SUBCARD® are expressly excluded to the full extent permitted by law. Any liability we may have to you under legislation in respect of such goods and services which cannot be excluded is limited, where permitted, to supplying, or paying the cost of supplying, the goods or services again.
You may have rights under the Consumer Guarantees Act 1993 which are not excluded or limited by anything set out in these Terms. Each exclusion or limitation of liability in these Terms also applies to the owners and operators of SUBWAY® restaurants, Subway Franchisee Advertising Fund Trust B.V., Doctor’s Associates Inc., SUBWAY® Development Agents and their related companies (as defined in the Companies Act 1993), employees and agents.